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Posts: 26

Governor

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Q: why is taobao saying my cell phone number does not exist when trying to register?

I tried to buy something on Taobao, it want me to provide login information but it is rejecting that information saying the password is incorrect! and I try to create another account it is saying my number does not exist!

13 years 13 weeks ago in  Shopping - Changsha

 
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Posts: 5539

Emperor

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taobao has a lot of bugs and screws loose

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13 years 13 weeks ago
 
Posts: 44

Governor

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Try to use one of your Chinese friend's numbers or have them assist you with it. After that, I'm sure you can change it from that number to your new one (since people get their phones stolen all the time, etc)

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12 years 39 weeks ago
 
Posts: 2604

Shifu

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It's probably not Taobao that is rejecting your number it could be that you just put the number in wrong or misread the instructions. Try more than one number and just for a test if the other number doesn't work than it could be the system they are using at Taobao that is causing this. If the problem persists just try to contact someone that is in charge of that site and have them walk you through the process to get started.

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12 years 37 weeks ago
 
Posts: 1989

Peasant

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your number is registered on your id card or passport if its not registered then i think you cant have access to taobao try that because i already suffer that thing

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12 years 34 weeks ago
 
Posts: 121

Governor

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It is a very good and useful question for foreigners who want to use taobao,and pay online!

You need to go to china unicom or china Mobil to register with your passport first , then you can register in tao bao. In case , tao bao worker still say cannot register, then you have to tell china uni com or Mobil that you want to to use taobao. They can fix it .laugh

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12 years 30 weeks ago
 
Posts: 26

Governor

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I did contact taobao, and they helped me! Thanks guys

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12 years 30 weeks ago
 
Posts: 827

Shifu

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maybe because you're the wrng kind of foreigner wink

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5 years 23 weeks ago
 
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Peasant

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I really want to know how you guys order stuff on taobao? I don't know chinese so it's really hard to master.

icnif77:

https://letschinese.com/how-to-order-from-taobao/

Taobao allows shipping to 15 countries and regions outside mainland China. These include the USA, Canada, Australia, New Zealand, Japan, Philippines, Thailand, Cambodia (added in Sept. 2022), South Korea, Malaysia, Singapore, Vietnam, Hong Kong, Macau, and Taiwan. If you’re from any of these places, you can register for a Taobao account and make purchases on Taobao.com using your bank card.

https://letschinese.com/how-to-order-from-taobao-to-the-usa/

4 days 9 hours ago
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