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Sign up with Google Sign up with FacebookQ: Ctrip and problems with a refund
I cancelled a booking on Ctrip to which they say would be returned within 30 days, the 30 days has past and it has still not been returned and even though I have sent multiple emails and phone calls saying so they give me various Bull, sorry, information; "wait a few more days" " the funds were frozen and returned same day" "check with your bank" " our finance dept says it has been returned" Blah, Blah, Blah.. I even sent them a statement showing the funds had been withdrawn but it does not show the funds being returned...
Any advice would be appreciated as I'm really getting pissed off now.
Thanks in advance.
8 years 49 weeks ago in Money & Banking - China
I just saw this article, it might explain your problems with them.
http://online.thatsmags.com/post/ctripcom-under-attack-from-unidentified...
I'm not sure, 'how to make them move'. I'm in the similar position with Shanghai's (authorized by Swiss) watch repair.
You could maybe try asking for advice at Foreign Expert Bureau (SAFEA) in your city.
I mostly used them with Contract/employer related things, but now I'm thinking to dial them, and ask for help of retrieving my watch from the repair shop.
Thanks icnif77, I sent SAFEA an email but no reply as im guessing its not something they could help with.
icnif77:
Shanghai Watch Co. kindly informed me yesterday (after I called them for brazillionth time), my watch will stay in the repair for another 2 weeks.
I sent my watch around March 10th for the crown exchange. What month is now? Almost two months already. I was charged for the express service (some 70Rmb).
I'm seriously thinking to dial Henan SAFEA and seeking an advice.
They just adopted my watch. Mastards.
If you really want to talk to SAFEA about the matter, call them first. After you'll get somebody in person, ask them for their email address, and offer thorough explanation of the problem through email. Every SAFEA's agent has different/personal email.
I don't think anybody's checking SAFEA's official email address too often.
I just saw this article, it might explain your problems with them.
http://online.thatsmags.com/post/ctripcom-under-attack-from-unidentified...
The Refund has finally been paid into my bank account so Im happy for that.
icnif77, hope your watch saga ands soon.